Terms and conditions

1. The service

Nexrosta provides rostering, timesheet, claiming and compliance software for Australian NDIS providers, delivered as a hosted service. These terms are an agreement between Nexrosta and the organisation that opens an account. By creating an account, or by using the service on an organisation's behalf, you accept them.

2. Accounts and responsibility

Your organisation is responsible for the accounts it creates: keeping credentials confidential, granting access only to people who should have it, and removing access when someone leaves. You are also responsible for the accuracy and lawfulness of the records your organisation enters — Nexrosta stores and processes them but does not verify them. If you believe an account has been compromised, tell us promptly at support@nexrosta.com.au.

3. Acceptable use

Use the service lawfully and for its purpose: running an NDIS provider. You must not:

• store personal information you have no lawful basis to hold, or use the service to breach the Privacy Act 1988 (Cth);
• attempt to access another organisation's data, probe or disrupt the service, or circumvent its security or access controls;
• resell or sublicense the service without our written agreement;
• use the service to mislead the NDIA, an auditor, or the Quality and Safeguards Commission — the append-only audit log exists precisely so records cannot be quietly rewritten.

4. The free tier

Nexrosta is free forever for up to 5 users, with every module included. This is a standing commitment, not a trial: there is no time limit, no credit card required, and no feature held back. Participant and family portal accounts never count toward the 5 seats. Paid tiers exist for larger teams and add capabilities on top — they never remove anything from the free tier.

5. Your data stays yours

Everything your organisation enters into Nexrosta — rosters, timesheets, participant records, documents, the audit log — belongs to your organisation. We claim no ownership of it and process it only to provide the service, as described in the privacy policy. You can export your data at any time, in every tier, in CSV, NDIA, Xero, MYOB and QuickBooks formats. Leaving must never depend on our cooperation.

6. Availability

We work to keep the service available and give notice of planned maintenance where we reasonably can. We do not promise the service will be uninterrupted or error-free, and we do not publish an uptime figure we cannot stand behind. Nothing in these terms excludes a guarantee or right you have under the Australian Consumer Law that cannot lawfully be excluded.

7. Changes to these terms

If we change these terms in a way that matters, we will notify account owners by email before the change takes effect. Continuing to use the service after that date is acceptance of the updated terms; if you do not accept them, you may export your data and close your account.

8. Governing law

These terms are governed by the law of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales.