Contact
No form, no ticket number — just email.
Two addresses, read by people who work on the product. Replies typically arrive within one business day, Sydney time.
Who to email
Pick the address that fits.
Either way a person reads it. A little context in the first email usually saves a round trip.
Sales and general
Pricing, plan questions, moving from another system, media, or anything that is not a product problem.
Worth including
- Your organisation's name
- Roughly how many workers and participants you support
- What you roster with today, if anything
- The questions you want answered
Support
Something in the product is broken, confusing, or not doing what you expected.
Worth including
- The organisation name on your account
- Where it happened — the page or screen
- What you expected, and what happened instead
- A screenshot if you can — never a participant's personal details
Replies typically within one business day, Sydney time. We do not run a phone queue or a chatbot — email keeps a written record for both of us.
Before you email
Your answer may already be written.
The most common questions are answered publicly, so you may not need to wait a business day at all.
Get started
The fastest answer is trying it yourself.
Every module is in the free tier, so most evaluation questions answer themselves inside the product. Email us for the rest.
Free forever for up to 5 users. No credit card, no trial clock.